Privacy Policy

1. About This Policy

Pacific Data Integrators ("PDI," "we," "us," or "our") operates www.pacificdataintegrators.com and provides big data, cloud, data integration, data quality, and data security services. PDI also works with technology partners and may provide reseller, implementation, and support services for third-party technology products.

This Privacy Policy applies when individuals visit our website, submit website or advertising forms, attend events hosted or attended by PDI, request information, download materials, or contact us for sales, support, or other business purposes.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy. Any capitalized terms not defined here have the meanings given in the applicable agreement or terms governing the relevant service.

2. Information You Provide

We may collect information that you voluntarily provide, including:

• Name, business email address, telephone number, postal address, company name, job title, and other contact details.
• Information submitted through contact, assessment, report-download, webinar, event-registration, support, or advertising lead forms.
• Communications, questions, feedback, and other information you provide when you contact us.
• Business and technical information needed to provide requested services, proposals, demonstrations, or support.

We use this information to contact or identify you, respond to your request, provide the requested information or service, and maintain our business relationship with you.

Your responsibility for submitted information. You are responsible for ensuring that information you submit is accurate, complete, and lawfully provided. If you provide personal information about another person, you represent that you have authority to do so and to permit PDI to use the information as described in this Privacy Policy.

Do not send unnecessary sensitive information. Unless PDI specifically requests it through an authorized and secure process, please do not submit Social Security numbers, government identification numbers, financial-account credentials, payment-card information, health information, passwords, authentication codes, or other highly sensitive personal information through general website forms, email, or public-facing channels. PDI may delete, restrict, or decline to process unsolicited information that is not reasonably necessary for the requested business purpose.

To the fullest extent permitted by law, PDI is not responsible for loss, delay, or other consequences arising from information that is materially inaccurate, incomplete, submitted without authority, or sent through a channel that PDI did not designate for that type of information.

3. Information We Automatically Collect

When you visit our website, our systems and service providers may automatically collect information sent by your browser or device. This log and usage data may include:

• Internet Protocol (IP) address and approximate location.
• Browser type and version, operating system, device type, and device identifiers.
• Pages viewed, referring and exit pages, links clicked, and time spent on pages.
• Date and time of access, diagnostic data, and other website-usage statistics.

We use Google Analytics, Google Tag Manager, and similar technologies to understand how visitors use our website. These services may collect information about the computer or mobile device used to access the site and an approximate location derived from the device or IP address.

4. Cookies and Similar Technologies

Cookies are small data files placed on your device by websites you visit. We may use essential, functional, analytics, and advertising cookies or similar technologies to operate the website, remember preferences, measure performance, understand user activity, and improve our services.

You can accept or refuse certain cookies through any cookie-consent controls provided on the website and through your browser settings. Blocking some cookies may affect the availability or operation of certain website features.

5. How We Use Information

We may use information about you to:

• Provide, operate, maintain, and improve our services.
• Provide services, reports, demonstrations, confirmations, proposals, invoices, and other information you request.
• Respond to customer-service, sales, support, and other inquiries.
• Send information about products, offers, services, events, promotions, and news that may be relevant to you, subject to applicable law and your communication preferences.
• Send security alerts, technical notices, updates, administrative messages, and support communications.
• Monitor usage trends, analyze website performance, and improve user experience.
• Personalize website content or advertising where permitted.
• Protect the security and integrity of our website, systems, users, and business.
• Comply with legal obligations, enforce agreements, and establish or defend legal claims.
• Carry out another purpose disclosed when the information is collected or with your consent.

Aggregated and de-identified information. We may create information that is aggregated, anonymized, or de-identified so that it cannot reasonably be linked to an identifiable individual. We may use and disclose that information for analytics, research, benchmarking, service improvement, security, business planning, and other lawful purposes. Where required by law, PDI will maintain de-identified information in de-identified form and will not attempt to re-identify it except as permitted by law.

6. How We Disclose Information

We may disclose personal information in the following circumstances:

• Service providers: To hosting, analytics, CRM, form-processing, email, advertising, event, security, professional-services, and other vendors that perform services on our behalf.
• Technology and business partners: When needed to respond to a request, deliver a jointly offered service, support an opportunity, or administer an event, and where the disclosure is consistent with the context in which the information was collected.
• Legal and safety purposes: When required by law, legal process, or government request, or when reasonably necessary to protect rights, safety, security, and property.
• Business transactions: In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.
• With your direction or consent: For another purpose that you authorize.

Service providers may access personal information only as necessary to perform assigned tasks and are expected to protect it and use it only for the applicable service.

Some third parties, including social-media platforms, advertising providers, event partners, and third-party technology providers, may independently determine how they process information under their own terms and privacy policies. To the fullest extent permitted by law, PDI is not responsible for the independent privacy, security, availability, or data-handling practices of third parties that are not acting solely as PDI's service providers.

PDI may disclose information when it reasonably believes disclosure is necessary to investigate or prevent fraud, abuse, security incidents, violations of law or contract, threats to safety, or misuse of PDI systems or services; to cooperate with lawful investigations; or to protect PDI, its customers, personnel, partners, and the public.

7. Marketing Communications and Advertising

We may send business-to-business marketing communications when permitted by law. You can unsubscribe by using the link in a marketing email or by contacting us at info@pacificdataintegrators.com. We may continue to send non-promotional messages relating to an active request, transaction, service, security matter, or legal notice.

Our website may use advertising or social-media technologies that help us measure campaign performance or provide content relevant to business audiences. The providers of those technologies process information under their own privacy policies and settings.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide requested services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, investigate incidents, and establish or defend legal claims. Retention periods vary depending on the type of information, the nature of our relationship, operational needs, contractual commitments, and applicable legal requirements.

Deletion from active systems may not result in immediate deletion from encrypted backups, disaster-recovery systems, system logs, fraud-prevention records, or records that PDI must retain for legal, regulatory, contractual, security, audit, or dispute-resolution purposes. Information retained for these limited purposes will remain subject to appropriate safeguards and will not be used for unrelated purposes.

9. Security

We value your trust and use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of internet transmission, electronic storage, or security control is completely secure or reliable, and PDI cannot guarantee that unauthorized third parties will never defeat those safeguards.

You are responsible for using appropriate security precautions when communicating with PDI, including protecting your devices, accounts, passwords, and access credentials and avoiding the transmission of sensitive information through unsecured or unauthorized channels. To the fullest extent permitted by law, PDI is not responsible for security incidents caused by circumstances outside PDI's reasonable control, including compromise of a user's device or account, third-party platform failures, malicious activity, or a user's failure to follow reasonable security practices. Nothing in this paragraph limits any responsibility that cannot lawfully be limited.

10. Your Choices and Privacy Rights

Depending on where you live and subject to applicable law, you may have rights to request access to, correction of, or deletion of personal information; to receive information about collection, use, or disclosure; or to object to or restrict certain processing. You may also withdraw consent where processing is based on consent and may have a right not to receive discriminatory treatment for exercising applicable privacy rights.

To submit a privacy request, contact us at info@pacificdataintegrators.com. We may request information reasonably necessary to verify your identity, authority, residency, or relationship with PDI. An authorized agent may submit a request where permitted by law, but PDI may require proof of authorization and may separately verify the consumer's identity.

Privacy rights are subject to legal limitations and exceptions. PDI may deny, limit, or charge for a request where permitted by law, including when PDI cannot verify the request, the request is manifestly unfounded or excessive, the information is subject to a legal privilege or retention requirement, or the requested action would interfere with PDI's legal obligations, security, fraud prevention, contractual rights, or ability to establish or defend legal claims. PDI will explain a denial when required by law.

To the extent PDI's use of advertising or analytics technologies is treated as a sale, sharing, targeted advertising, or similar regulated activity under applicable law, eligible individuals may exercise available opt-out rights through any cookie controls or legally recognized preference mechanisms that PDI is required and technically able to honor.

You can also manage cookies through browser settings and any consent controls offered on the website. Withdrawing consent or disabling cookies does not affect processing that occurred before the withdrawal and may prevent certain website features from functioning.

11. Third-Party Sites, Products, and Services

Our website may contain links to, integrations with, or information about third-party websites, products, platforms, and services. If you follow a third-party link or use a third-party feature, you may interact directly with an organization that PDI does not control. We encourage you to review the applicable terms and privacy policy before providing information.

To the fullest extent permitted by law, PDI does not endorse and is not responsible for the availability, accuracy, content, security, privacy practices, performance, acts, omissions, or continued operation of third-party sites, products, or services. References to technology partners or third-party products do not mean that PDI controls those parties or guarantees their products, services, or privacy practices.

12. Social Media

Our website may include social-sharing features, links, or other tools that allow you to interact with social-media platforms. Your use of these features may allow the platform provider to collect or receive information about your visit and may allow you to share information with others according to your settings. Review the relevant platform's privacy policy for details about its collection and processing practices.

13. International Data Transfers

PDI is headquartered in the United States. Personal information may be processed, stored, or accessed in the United States and in other countries where PDI, its affiliates, service providers, customers, or business partners operate. Those locations may have privacy laws that differ from the laws where you live. Where required by applicable law, PDI will use appropriate safeguards for international transfers. By interacting with PDI, you acknowledge that information may be transferred and processed as described in this Privacy Policy, subject to applicable legal requirements.

14. Children's Privacy

Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that a child under 13 has provided personal information, we will take reasonable steps to delete it. A parent or guardian who believes a child has provided information to us may contact us using the details below.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, services, vendors, legal requirements, or business operations. We will post the revised policy on this page and update the effective or last-updated date. Changes become effective when posted unless a different effective date is stated or applicable law requires additional notice or consent. Your continued interaction with PDI after the effective date means that the revised notice applies to information processed after that date, subject to applicable law.

16. Interpretation, Severability, and Scope of Rights

This Privacy Policy is intended to provide notice of PDI's privacy practices. It does not create contractual rights or obligations beyond those imposed by an applicable agreement or by law. Nothing in this Privacy Policy limits any right or remedy that cannot lawfully be waived or limited.

If a provision of this Privacy Policy is found invalid or unenforceable, that provision will be interpreted to the maximum extent permitted by law, and the remaining provisions will remain in effect. PDI reserves all rights and defenses available under applicable law and contract.

Where this Privacy Policy conflicts with a written agreement governing a specific PDI service, the agreement will control for that service to the extent permitted by law. Privacy notices provided at the point of collection may supplement this Policy.